RPA is an application of technology, governed by business logic and structured inputs, aimed at automating business processes. Using RPA tools, a company can configure software, or a “robot,” to capture and interpret applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems
Efficiency in the workplace
With RPA, businesses can automate mundane rules-based business processes, enabling business users to devote more time to serving customers or other higher-value work
RPA provides organisations with the ability to reduce staffing costs and human error. Bots are typically low-cost and easy to implement, requiring no custom software or deep systems integration.
For what companies
In enterprises, where customer service representatives often have to juggle multiple tasks, (talking to customers, sourcing information, inputting data etc.), real-time attended automation certainly lightens the load.