Internal IT Processes Audit
Hardware & Infrastructure; Server / Router / Switch Cabinets; End-user devices; Peripheral devices; Applications & Technologies; Headquarter software; Desktop analysis; Local use software; Specific Software & Technologies
Technology Maturity Level Analysis
Data, Information and Knowledge Management; Nature of data; Information generation; Knowledge management; Key Processes / Operations; Interview with CEO & Management; Interview with Project Managers; Interview with Resource Manager; Interview with Marketer & Admins; Interview with Management & Finance; Other key processes; Ad-hoc Interviews with team
"As-is > To-be" Gap Analysis
As-is and to-be process analysis go hand-in-hand when you are evaluating your processes. Simply put, as-is maps where your processes are and to-be maps where you want them to be. The as-is phase outlines the current state of your processes and any gaps or issues with the current mode of operation. Once you have that mapped out, you can enter the to-be phase of process management.
Business Requirements Analysis
Every new activity in the workplace is created in response to a business need. A focused and detailed business requirements analysis can help you avoid problems like mismatches between what has been designed and what is actually needed. This is the process of discovering, analysing, defining, and documenting the requirements that are related to a specific business objective.
Troubleshooting IT can be very tedious. End-users submit seemingly endless problems ranging from complaints of their Internet being “slow” to forgotten passwords to constant printer pains. What’s your plan of action for the next vague phone call, email request about tech issues, or help desk ticket? We’ve got several problem-solving techniques that will help ease the stress of solving nearly any IT issue.